Process claims faster.
Manage policies securely.
Archive audit-proof.
Accelerate claims processing by up to 60%: Claims notifications, policies and correspondence are automatically captured, classified and archived audit-proof. On-Premises and GDPR-compliant.
Is claims processing taking too long?
Long Claims Processing Times
Claims notifications pass through multiple departments, are manually sorted and assigned. Customers wait, claims handlers search.
Scattered Policy Documentation
Contracts, amendments, correspondence - distributed across email, paper and various systems. A 360-degree customer view is missing.
Compliance Requirements
Regulatory requirements are growing. Documentation obligations require complete and traceable records.
Sensitive Customer Data
Health data, financial information, personal documents - a data breach can be existentially threatening.
How Docuflair supports your insurance company
Automatic Claims Classification
Incoming claims are automatically recognised, classified and routed to the responsible team. OCR extracts claim numbers, policy data and more.
More about FlowCentral Policy File
All documents for a policy in one place: Applications, contracts, amendments, correspondence. Quick access for claims handlers and sales.
More about ScanAudit-Proof Archiving
Compliant long-term archiving with complete audit trail. Configurable retention periods per document type.
More about ArchiveData Redaction for Sharing
When sharing with third parties (assessors, workshops), sensitive data can be legally redacted. GDPR-compliant.
More about RedactTypical insurance workflows with Docuflair
Accelerate Claims Processing
Docuflair centrally captures claims notifications by post, email or app, automatically classifies them and assigns them to the right claims handler. The system links all documents to the claims file.
- 60% faster claims processing
- Automatic case distribution
- Complete documentation
Digitise Application Processing
Scan new insurance applications – Docuflair processes them with OCR and validates automatically. The system detects missing information and generates follow-up requests automatically.
- Automatic data extraction
- Error reduction through validation
- Faster policy issuance
Digitise Existing Customer Files
Digitise legacy records in batch runs and assign them to the respective customer number. You can then dissolve paper archives.
- 360-degree customer view
- Fast full-text search
- Space savings in archives
The most important modules for insurance
Docuflair Flow
Automatic document distribution and rule-based workflows.
Learn moreDocuflair Scan
Digitise documents with OCR and automatic classification.
Learn moreDocuflair Archive
Audit-proof long-term archiving with audit trail.
Learn moreDocuflair Connect
Integration with policy administration and claims software.
Learn moreSince introducing Docuflair, we have reduced our claims processing times by 60%. The automatic classification and assignment saves our claims handlers hours every day.
Frequently Asked Questions
Answers to the most important questions about Docuflair for insurance
How does Docuflair support claims processing?
Docuflair automatically classifies incoming claims, extracts relevant data such as claim number, policy number and claim type, and routes them to the responsible claims team. The entire process is logged.
Can existing insurance systems be integrated?
Yes, Docuflair offers flexible interfaces (REST API, SOAP, file export) for integration with existing policy administration systems and claims management software. Integration occurs without changing your existing processes.
How is sensitive customer data protected?
Docuflair runs 100% On-Premises on your infrastructure. All data remains in your network. Additionally, the redaction function protects sensitive personal data when sharing documents.
Does Docuflair meet retention requirements for insurance?
Yes, Docuflair Archive offers audit-proof long-term archiving with complete audit trail. You can configure retention periods per document type and enable automatic deletion after expiry.
How quickly can documents be found?
Does Docuflair meet the requirements of Austrian insurers?
Docuflair processes application, claims and policy documents in a GDPR- and DSG-compliant way: audit-proof capture, automatic redaction of sensitive policyholder data and PDF/A archiving in line with the retention periods under § 132 BAO and § 212 UGB (seven years). On-premises or dedicated private cloud.
Is Docuflair suitable for Swiss insurers?
Yes. Docuflair complies with the revised Data Protection Act (revDSG) and archives policy and claims documents audit-proof under Art. 958f CO (ten years). For FINMA-supervised companies, operation stays on-premises or in a dedicated private cloud – personal data never leaves Switzerland.
Compliance across the DACH region and the EU
Docuflair supports the retention and data-protection requirements of Germany, Austria and Switzerland, plus GDPR across the European Union.
Germany
GDPR, insurance supervision and § 147 AO / § 257 HGB: audit-proof processing of application, claims and policy documents.
Austria
DSG and § 132 BAO / § 212 UGB (seven years): GDPR-compliant capture and redaction of sensitive policyholder data.
Switzerland
revDSG, FINMA supervision and Art. 958f CO (ten years): audit-proof archiving; personal data never leaves Switzerland.
See how insurers process claims faster
See how Docuflair optimises your insurance workflows in a personal demo.