Process claims faster.
Manage policies securely.
Archive audit-proof.
Accelerate claims processing by up to 60%: Claims notifications, policies and correspondence are automatically captured, classified and archived audit-proof. On-Premises and GDPR-compliant.
Is claims processing taking too long?
Long Claims Processing Times
Claims notifications pass through multiple departments, are manually sorted and assigned. Customers wait, claims handlers search.
Scattered Policy Documentation
Contracts, amendments, correspondence - distributed across email, paper and various systems. A 360-degree customer view is missing.
Compliance Requirements
Regulatory requirements are growing. Documentation obligations require complete and traceable records.
Sensitive Customer Data
Health data, financial information, personal documents - a data breach can be existentially threatening.
How Docuflair supports your insurance company
Automatic Claims Classification
Incoming claims are automatically recognised, classified and routed to the responsible team. OCR extracts claim numbers, policy data and more.
More about FlowCentral Policy File
All documents for a policy in one place: Applications, contracts, amendments, correspondence. Quick access for claims handlers and sales.
More about ScanAudit-Proof Archiving
Compliant long-term archiving with complete audit trail. Configurable retention periods per document type.
More about ArchiveData Redaction for Sharing
When sharing with third parties (assessors, workshops), sensitive data can be legally redacted. GDPR-compliant.
More about RedactTypical insurance workflows with Docuflair
Accelerate Claims Processing
Docuflair centrally captures claims notifications by post, email or app, automatically classifies them and assigns them to the right claims handler. The system links all documents to the claims file.
- 60% faster claims processing
- Automatic case distribution
- Complete documentation
Digitise Application Processing
Scan new insurance applications – Docuflair processes them with OCR and validates automatically. The system detects missing information and generates follow-up requests automatically.
- Automatic data extraction
- Error reduction through validation
- Faster policy issuance
Digitise Existing Customer Files
Digitise legacy records in batch runs and assign them to the respective customer number. You can then dissolve paper archives.
- 360-degree customer view
- Fast full-text search
- Space savings in archives
The most important modules for insurance
Docuflair Flow
Automatic document distribution and rule-based workflows.
Learn moreDocuflair Scan
Digitise documents with OCR and automatic classification.
Learn moreDocuflair Archive
Audit-proof long-term archiving with audit trail.
Learn moreDocuflair Connect
Integration with policy administration and claims software.
Learn moreSince introducing Docuflair, we have reduced our claims processing times by 60%. The automatic classification and assignment saves our claims handlers hours every day.
Frequently Asked Questions
Answers to the most important questions about Docuflair for insurance
How does Docuflair support claims processing?
Docuflair automatically classifies incoming claims, extracts relevant data such as claim number, policy number and claim type, and routes them to the responsible claims team. The entire process is logged.
Can existing insurance systems be integrated?
Yes, Docuflair offers flexible interfaces (REST API, SOAP, file export) for integration with existing policy administration systems and claims management software. Integration occurs without changing your existing processes.
How is sensitive customer data protected?
Docuflair runs 100% On-Premises on your infrastructure. All data remains in your network. Additionally, the redaction function protects sensitive personal data when sharing documents.
Does Docuflair meet retention requirements for insurance?
Yes, Docuflair Archive offers audit-proof long-term archiving with complete audit trail. You can configure retention periods per document type and enable automatic deletion after expiry.
How quickly can documents be found?
Does Docuflair meet UK insurance record-keeping rules?
Yes. Docuflair retains policy and claims documents under FCA SYSC 9.1.1R record-keeping obligations — at least five years — stored to BS 10008 evidential standards with UK GDPR-compliant handling of policyholder data.
How does Docuflair support US insurers and financial firms?
Docuflair offers SEC Rule 17a-4(f), which since the 2023 amendments accepts either WORM storage or a complete time-stamped audit trail – and supports GLBA safeguards for customer financial information.
Compliance across international markets
Docuflair supports the retention and data-protection requirements of the European Union, the United Kingdom and the United States – with configurable rule sets for further jurisdictions.
European Union & EEA
GDPR and Solvency II record obligations: audit-proof processing of application, claims and policy documents with permanent redaction of sensitive data.
United Kingdom
UK GDPR and FCA SYSC 9.1.1R record-keeping (at least five years): policy and claims documents retained electronically to BS 10008 evidential standards.
United States
SEC Rule 17a-4(f) – since the 2023 amendments satisfied by WORM storage or a complete time-stamped audit trail – and GLBA safeguards for customer financial information.
Other jurisdictions
Configurable retention profiles, jurisdiction-specific rule sets and your choice of data residency – on-premises or dedicated private cloud. OCR covers 99 languages.
See how insurers process claims faster
See how Docuflair optimises your insurance workflows in a personal demo.